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The item contains a proprietary component in which moisture is drawn from the air and as the pack's temperature rises, the moisture is released onto the skin.
If you have further questions, you can contact Chattanooga product support at 800-494-3395.
Thank you and have a wonderful day.
Answer by: Admin on Mar 26, 2013, 3:40 AM
Which product would be best for neck ONLY? I don't really want to use a large pad for the entire shoulder and neck area.
Question by: peter on Jan 2, 2014, 11:10 AM
peter
It looks like the Shoulder /Neck would be the best for the neck
Answer by: Admin on Jan 2, 2014, 11:10 AM
I have several types of arthritis. My right hip joint where my leg attaches to my body (not where you show hip support...lower) is often painful.
You do not list a product that I can see for it. What would you recommend!
Question by: Mc on Nov 8, 2015, 12:43 PM
Margie
I suggest seeing your medical professional to get a diagnosis so we can better help you with a brace
Answer by: Admin on Nov 8, 2015, 12:43 PM
Can this be used in the Philippines - is it dual voltage ?
Question by: Mary Jane on Jun 13, 2016, 9:13 AM
The Theratherm is only 110v. You will need a power converter to use in the Philippines,.
Answer by: Admin on Jun 13, 2016, 9:13 AM
How do I get a warranty replacement? Thanks
Question by: Phyllis Ludwick on Jul 15, 2016, 1:29 PM
For all warranty issues on product ordered at BetterBraces.com, please email service@betterbraces.com with your order information and description of warranty issue. If your item is within the warranty period a replacement will be sent to you. Pictures and/or return of the product for inspection can and will be requested for all Warranty claims before a replacement item will be issued.