2. How do I order if I am not from the United States of America?
A. You can either visit our International partners at
http://www.djortho.com/custcare/intldist.asp
or contact the International department at ++ 1-760-734-4729.
3. Do you have a field representative in my area?
A. dj Orthopedics has over 200 sales consultants. For DonJoy
sales consultants, please visit
http://www.djortho.com/custcare/partners,
for ProCare sales consultants please visit
http://www.djortho.com/custcare/salesreps,
or contact Customer Service at 800-336-6569 to find the nearest
sales consultants in your area. International customers please
visit
http://www.djortho.com/custcare/intldist.asp or contact
the International department at ++ 1-760-734-4729
4. I have a product specific question. Where do I need to go?
A. You will find most of our products online. Go to
http://www.djortho.com/products/patient.asp,
select the product that fits you best. If you have further
questions, you can either email us with your question at
webmaster@djortho.com, call our Customer Service at
800-336-6569, or contact your nearest sales consultants at
http://www.djortho.com/custcare/partners. International
customers please visit
http://www.djortho.com/custcare/intldist.asp
or contact the International department at ++ 1-760-734-4729.
BRACING: ACL, MCL, LCL, and Meniscus
1. Functional knee braces come in three variations: ACL,
PCL and CI. What is the difference between the three and how do
I determine which I should order?
A. The functional bracing line was designed to provide ligamentous control to the knee both pre-injury (prophylactically)
and post-injury. The majority of product usage occurs
post-injury.
The most common ligament injury is a tear of the anterior
cruciate ligament or ACL. Because this injury creates specific
indications in the joint, we apply the appropriate leverage
forces to support the affected ligament. Therefore, when an ACL
is torn, we recommend an ACL specific brace such as an Armor or
Playmaker. The brace will supply the appropriate force loads to
control any anterior tibial movement that the ACL itself would
usually control.
2. What brace do you suggest for MCL and LCL injuries?
A. MCL and LCL injuries are common but less severe than ACL and
PCL injuries because MCL and LCL injuries can heal without
invasive surgical procedures. With medial and lateral support
these ligaments can heal and normal function will usually
return. Depending on the grade of injury (I, II or III), an
Armor or Playmaker is recommended. These braces can also be worn
to support the knee for Meniscus injuries.
3. I want to prevent a knee injury, what do you suggest?
A. Wearing a brace to prevent injury can save you time and money
once you take into account recovery time and work/sport time
lost from a major knee injury. DonJoy�s functional braces work
great for preventing ligament knee injuries, including the ACL.
The Armor brace is perfect for extreme sports and contact and
non-contact sports. The Playmaker will provide moderate support
for those who are active and for daily activities. Both of these
braces can be used in water sport activities.
For mild instabilities or knee joint pain you can use a Deluxe
Hinged Knee or Sports Hinged Knee. These are shorter, low
profile braces that will give compression and medial/lateral
(side to side) stability.
FLEXION AND EXTENSION
1. What flexion and extension stops are provided with your
functional braces?
A. Our functional braces come installed with a ten-degree
extension stop and ship with a 0, 20, 30 and 40-degree stop. The
flexion stops are placed at 45, 60, 75 and 90 degrees. A
separate full flexion/extension stop is offered to completely
immobilize the brace. Our Armor and Playmaker come with a 10
degree extension stop already installed. We limit the range
because the braces are designed to be worn after a patient has
achieved greater range-of-motion, or ROM, control.
REPLACEMENT PARTS AND SOFTGOODS
1. If I need replacements for my DonJoy ACL brace, how do I know
which brace I have and where can I find the size?
 |
 |
 |
Armor |
4titute/Armor/FourcePoint Full Replacement Kit |
Legend Replacement Kit |
A. The best way to determine which brace you have is by looking
at the picture and description on the BetterBraces website. In
one corner of the thigh portion of your brace the size and side
(right or left) is stamped on the liner on the side that
attaches to the frame.
2. I don't have an ACL brace, but I have a PCL or CI brace. How
do I know what type of brace I have?
A. An ACL brace has 5 straps, a PCL brace has 4 straps, and the
CI has 6 straps. For replacements kits, visit https://www.donjoystore.com/ViewProducts/DonJoyDefianceCustomReplacementStrapsandPadsKit/1490.aspx.
3. I need replacements for my DonJoy OA (OsteoArthritis)
brace, how do I know which brace I have and where can I find the
size and affected compartment?
 |
 |
OAdjuster |
OA Everyday |
A. First determine which brace you have by the picture and
description on the BetterBraces website. For the OAdjuster brace
the size and compartment is on sticker in a corner of the thigh
portion. You will need to unvlecro the liner to locate the
sticker on the frame. For the OA Everyday the sticker is located
on the blue part of the thigh frame under the black plastic
cuff. You will need to slightly pull away the black plastic cuff
from the blue frame in order to find the sticker.
4. Can I order an individual strap or pad from my brace?
A. We only offer full replacement kits including all pads and
straps with the exception of the OA Everyday and the Female Fource. These two braces have strap replacement kits and
liner/strap kits separately.
ANKLE INJURY
1. Which brace is best for my Ankle Sprain?
A. Depending on the location and severity of the sprain, the
best brace for a lateral ankle sprain (a sprain on the outside
of your ankle) would be a RocketSoc or the Sports Ankle Brace.
The RocketSoc is a soft brace with 2 heel lock straps and is
great for mild to moderate sprains. The Sports Ankle Brace has 2
figure 8 straps to keep the ankle from over rotation. The
Velocity is a hinged rigid brace great for moderate to severe
sprains of the medial or lateral ankle. These braces are low
profile and can be worn prophylactically to prevent ankle
injuries.