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Sterile and non-sterile refer to the pads, and if they have been sterilized before shipment.
Answer by: Admin on May 29, 2012, 12:44 PM
I had a total knee replacement in October and the hospital sent me home with the iceman (of course at my expense). Within 2 days the cold pad formed a large water bubble to the point it would not release. Needless to say, after that the water would not circlulate so the machine was not use. With the amount I ended up paying for this machine/ice pads I was extremely disappointed and had to just use ice from the freezer. I am facing my second knee replacement and only need the ice pad but am worried about spending that sort of money when the first time it only worked for 2 days. At 40 some dollars for just the ice pad and using it not even a full 2 days was expensive. Why did this happen?
Thank you,
Question by: Kim on Jul 28, 2012, 7:34 AM
I am sorry for your problems with our machine. You can always call customer support when you have an issue. Our products have a 6 month warranty. It is important to fill the machine to the level lines. Lift the cooler 15 inches above the knee andlet the cuff fill, then keep the cooler at knee level and plug it in. This should keep air from getting into the line or the cuff.
Answer by: Admin on Jul 28, 2012, 7:34 AM
I own the Donjoy Iceman. I have an attachemnet for a foot, which I used for my foot surgery. I am now havingg a knee surgery and would like to purchase an appropriate attachment for a right knee. Can you advice, please.
Question by: Vladimir Langer on Jul 28, 2012, 9:40 AM
You should look at the McGuire Knee attachment.
Answer by: Admin on Jul 28, 2012, 9:40 AM
Do you have padsf or the Iceman for use on the shoulder?
Question by: Jim on Jun 1, 2013, 4:22 PM
Hello Jim,
Yes we have replacement parts for the Iceman. Shoulder Cuff may be purchased . Below find the link to our Retail Website.
I have an old eb ice machine. The machine works great but pads are trashed. The attachments for the donjoy look the same. Can I use these pads as a replacement? Can I order and return if I leave packaging on to see if it will fit? I found another site that said they are compatable, but would prefer better braces.
Question by: Jen nicer baehne on Nov 4, 2013, 8:30 PM
The Iceman Cold Therapy Units have compatible pads. Therefore, the Iceman classic can use the same pads at the Iceman Clear units. We offer a 90 day money back guarantee, if for whatever reason you are not satisfied with the product you can return it. Thank you for your question.
Answer by: Admin on Nov 4, 2013, 8:30 PM
What is the bed hanger and how would it help? Also, I am having surgery on my shoulder blade. What would be the best pads to order? I have the Iceman Clear from my previous surgery on my shoulder about six months ago.
Thank you.
Question by: JB on Mar 6, 2014, 8:56 AM
JB
For your shoulder the Universal Pad will work fine for you. The bed hanger is an acessory that allows you to hand the Ice Man unit on your bed.
Answer by: Admin on Mar 6, 2014, 8:56 AM
I used the iceman for a knee surgery and it worked great! No swelling and very little pain.
My wife has foot surgery coming up and we'd like to get an attachment that will allow her to wrap her foot. What would you recommend?
Thanks!
Hi, I have an older DJ 1100 series Iceman. Unfortunately, I need to use it again. The pump & hose are fine, but I need a universal replacement pad. Will your RH Universal fit this older model? Your picture looks similar, but not quite the same at the attachment point. My ice pad has two male ends with black O-rings that fit the receiver hose that goes to the cooler & pump. Thanks!