Procare XcelTrax Air Tall - All Questions
Procare XcelTrax Air Tall
(7) Reviews
SKU
79-955XX
I am 6'2" and 230lbs. I am 3 weeks post-op of Tib-Fib fracture about 3 or 4" above the ankle, which was repaired with a secured rod through the tibia. Will the pneumatic cells on this particular model support my fracture at that location or should I consider the Aircast XP Walker, which as I understand has upper pneumatic cells? Also, will either of these models support my weight?
Question by: Stuart on Aug 6, 2013, 10:08 PM
Hello Stuart,
I recommend the top of the line boot we currently offer. The Aircast Walkiing Boot XP, this boot has 3 aircells that you can adjust for comfort.
Thanks for Contacting Donjoy.
I recommend the top of the line boot we currently offer. The Aircast Walkiing Boot XP, this boot has 3 aircells that you can adjust for comfort.
Thanks for Contacting Donjoy.
Answer by: Admin on Aug 6, 2013, 10:08 PM
I've been using a friend's Xcel Trax Air Tall, but would prefer not to cause more wear and tear on her boot. I'm ready to purchase one for the rest of my prescribed time to wear a boot. It is a medium size, but I see that from your size chart that you recommend a small for a woman's size 7 1/2, I have not found the medium size uncomfortable, but would like to hear what you recommend and why?
Question by: Maggie on Aug 12, 2013, 9:45 AM
Hello Maggie,
The difference is going to be the length of the footbed. The small will be shorter. If you are a size 8 women's shoe I recommend going up to the next size. If you are a 7 1/2 I recommend the small.
Thanks for Contacting Donjoy.
The difference is going to be the length of the footbed. The small will be shorter. If you are a size 8 women's shoe I recommend going up to the next size. If you are a 7 1/2 I recommend the small.
Thanks for Contacting Donjoy.
Answer by: Admin on Aug 12, 2013, 9:45 AM
I've been wearing your boot for 11 weeks post trauma. Healing is slower than I hoped for and Velcro fasteners are loosing adhesive ness . What if anything can be done to extend the life of the boot?
Question by: Scott Stillman on Oct 4, 2013, 1:42 PM
Scott
Thank you for contacting Product Support. Unfortunatly once velcro stops working there is not much that can be done except replace the velcro. The Xce/Trax air walker does not have replacement straps avialable, but your walker is still under warrenty and can be replaced with a new one. You can call DJO customer care at 1-800-336-6569 and speak to them about getting a replacement since the velcro is not working properly on yours. If you have any other questions please feel free to contact us.
Diana
Diana Keith MA, ATC
Product Support Specialist
DJO Healthcare Services
DJO, LLC
A DJO Global Company
1430 Decision St, Vista, CA 92081-8553
O 760-734-3144
diana.keith@djoglobal.com
DJOglobal.com
Responsibility Restorative Discipline Consistency Competition
Confidentiality Notice: This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain confidential or privileged information. If you think you have received this message in error, please advise the sender and then delete this message and any attachments immediately.
Thank you for contacting Product Support. Unfortunatly once velcro stops working there is not much that can be done except replace the velcro. The Xce/Trax air walker does not have replacement straps avialable, but your walker is still under warrenty and can be replaced with a new one. You can call DJO customer care at 1-800-336-6569 and speak to them about getting a replacement since the velcro is not working properly on yours. If you have any other questions please feel free to contact us.
Diana
Diana Keith MA, ATC
Product Support Specialist
DJO Healthcare Services
DJO, LLC
A DJO Global Company
1430 Decision St, Vista, CA 92081-8553
O 760-734-3144
diana.keith@djoglobal.com
DJOglobal.com
Responsibility Restorative Discipline Consistency Competition
Confidentiality Notice: This message, together with any attachments, is intended only for the use of the individual or entity to which it is addressed and may contain confidential or privileged information. If you think you have received this message in error, please advise the sender and then delete this message and any attachments immediately.
Answer by: Admin on Oct 4, 2013, 1:42 PM
How do I clean the felt insert to prevent it from odor?
Question by: js on Nov 15, 2013, 9:04 AM
You will want to hand wash the liner, you can use a light detergent. Make sure to rinse completely and hang dry. The insole can be wiped down with a damp cloth. Thank you for you question.
Answer by: Admin on Nov 15, 2013, 9:04 AM
I have looked and looked for an answer to this question. Please I hope you can answer it for me...
I need to know the weight of a walking boot. It is black with 4 straps and goes up to the knee.
Thank you
I need to know the weight of a walking boot. It is black with 4 straps and goes up to the knee.
Thank you
Question by: Tina on Mar 11, 2014, 11:48 AM
Thank you for your question. The aprox. weight of a Medium is 2.5 pounds.
Answer by: Admin on Mar 11, 2014, 11:48 AM
Will a male shoe size 12.5 with a calf about 20" around fit in the XL?
Question by: annette on May 27, 2014, 2:58 PM
Thank you for your question. The Procare XcelTrax Air Tall accommodates a 17” calf.
Answer by: Admin on May 27, 2014, 2:58 PM
Is the XCel Trax Air Tall Boot interchangeable with the right and left foot?
Question by: Sandra on Jun 9, 2014, 7:06 PM
Thank you for your question. Yes you can use the foot on the right or the left foot.
Answer by: Admin on Jun 9, 2014, 7:06 PM
I have worn the X small for a metatarsal foot fracture fro 1 week now. It seems very heavy, as I am 98 pounds. Is a pediatric boot lighter?
Question by: Erin on Jun 21, 2014, 3:24 PM
Erin
That is the smallest size we have in that boot and it weighs under 2.5 lbs
That is the smallest size we have in that boot and it weighs under 2.5 lbs
Answer by: Admin on Jun 21, 2014, 3:24 PM
240 lbs athletic guy. Lower calf muscle tear, what would you recommend ?
Question by: Henry on Jul 16, 2014, 4:15 PM
Henry
I would suggest a walking boot and a heel lift. The aircast FP Walking boot https://www.donjoystore.com/aircast-fp-walking-brace and the aircast Heel wedges https://www.donjoystore.com/aircast-heel-wedge The wedges come in a set but using just one wedge will take the stretch off of that calf muscle
I would suggest a walking boot and a heel lift. The aircast FP Walking boot https://www.donjoystore.com/aircast-fp-walking-brace and the aircast Heel wedges https://www.donjoystore.com/aircast-heel-wedge The wedges come in a set but using just one wedge will take the stretch off of that calf muscle
Answer by: Admin on Jul 16, 2014, 4:15 PM
What is the actual size/dimensions differences between and large and medium?
Thanks.
Thanks.
Question by: Rick on Aug 27, 2014, 9:51 AM
Rick
The length of the foot bed is:
11" for M
12" for L
The height of the boot from floor to top:
17.75" for M
18.5" for L
The length of the foot bed is:
11" for M
12" for L
The height of the boot from floor to top:
17.75" for M
18.5" for L
Answer by: Admin on Aug 27, 2014, 9:51 AM