Aircast Cryo/Cuff Cooler Only - All Questions
Aircast Cryo/Cuff Cooler Only
(2) Reviews
SKU
2125C
How does the Aircast cooler work? Does it plug in to an electric outlet to pump the water?
Do I need a prescription for this?
Do I need a prescription for this?
Question by: Joe on Jun 9, 2010, 5:16 AM
This Aircast Cryo/Cuff Cooler does not plug into the wall and does not require a prescription. This version uses gravity to transfer cold ice water from the cooler to the pad and back again once the water has warmed up.
There is another version call the Aircast Cryo/Cuff IC that is motorized that uses a pump instead of gravity to push the ice water from the cooler to the pad. This version does require a prescription.
There is another version call the Aircast Cryo/Cuff IC that is motorized that uses a pump instead of gravity to push the ice water from the cooler to the pad. This version does require a prescription.
Answer by: Admin on Jun 9, 2010, 5:16 AM
I am looking to replace my knee cryo cuff insulation pad that sits on top of water/ice in cooler. Cannot seem to find that replacement part. Any suggestion?
Question by: Lisa on Nov 23, 2010, 9:07 AM
Hello Lisa!
The replacement pads for the AirCast Cryo Cooler system can be found here:
https://www.donjoystore.com/aircast-cryo-cuffs
The replacement pads for the AirCast Cryo Cooler system can be found here:
https://www.donjoystore.com/aircast-cryo-cuffs
Answer by: Admin on Nov 23, 2010, 9:07 AM
Do you sell the silver disc that sits inside the cooleron top of the ice & water, seperately? If so how much is this?
Thanks
Thanks
Question by: Beth on Jul 23, 2013, 3:08 AM
Hello Beth,
Yes, we have a silver insulation disc. Please call Customer Care to place that order. 1-800-336-6569.
Thanks for Contacting Donjoy.
Yes, we have a silver insulation disc. Please call Customer Care to place that order. 1-800-336-6569.
Thanks for Contacting Donjoy.
Answer by: Admin on Jul 23, 2013, 3:08 AM
Do you sell just the connection that goes through the side of the cooler jug. The 1/2" male thread part broke. Would like to purchase just the piece that goes through the side of the jug.
thanks
Paul
thanks
Paul
Question by: Paul on Sep 9, 2014, 5:31 AM
Paul
That is not a replacable part, you would need to purchase a new cooler and tube assembly
That is not a replacable part, you would need to purchase a new cooler and tube assembly
Answer by: Admin on Sep 9, 2014, 5:31 AM
The disconnect between the tube and the cuff is becoming increasingly difficult to hook up, are there any recommendations to help?
Question by: John on Dec 29, 2014, 7:02 PM
John
There is a 6 month warranty on the unit and that is a quality issue that we have been seeing. You can call Customer Care at 800-336 6569 to get the tube assembly replaced if it is under warranty
There is a 6 month warranty on the unit and that is a quality issue that we have been seeing. You can call Customer Care at 800-336 6569 to get the tube assembly replaced if it is under warranty
Answer by: Admin on Dec 29, 2014, 7:02 PM
do yoi sell the cuff that fits around the knee seperately and if so how much is it
Question by: joyce on Jan 3, 2015, 9:32 AM
Joyce
Here is the link: https://www.donjoystore.com/aircast-cryocuffs-only
Here is the link: https://www.donjoystore.com/aircast-cryocuffs-only
Answer by: Admin on Jan 3, 2015, 9:32 AM
I left the hose that connects the container to the knee cuff at the hospital. they cannot find it.. Can I purchase just the blue hose? How much? How much is shipping
Question by: Robert Stelle on Mar 5, 2015, 4:00 PM
Robert
The tube assembly is available on the site for purchase. https://www.donjoystore.com/aircast-cryo-cuff-tube-assembly
Check with Customer Service for shipping rates: https://www.donjoystore.com/customer-service
The tube assembly is available on the site for purchase. https://www.donjoystore.com/aircast-cryo-cuff-tube-assembly
Check with Customer Service for shipping rates: https://www.donjoystore.com/customer-service
Answer by: Admin on Mar 5, 2015, 4:00 PM
Can I purchase just the tube for the aircraft cyro cuffs
Question by: Mark Onieal on Mar 11, 2015, 8:08 AM
Answer by: Admin on Mar 11, 2015, 8:08 AM
Had both knees replaced three weeks ago. Hospital fit me up with two aircast coolers and knee cuffs. One is still working well but other is not circulating. When plugged in it sounds like it's working but it is not.
Areas to check? If necessary, how do I seek replacement?
Areas to check? If necessary, how do I seek replacement?
Question by: Don Condon on Apr 30, 2015, 12:29 AM
Don
Make sure you are draining the knee pad when it doesn't feel cold anymore. If you have been using it for a while and the motor is turning off and on but it won't stay cold, and you have drained the knee pad instead of trying to add more water to it, you can get it replaced by taking it back to where you got it. It has a six month warranty
Make sure you are draining the knee pad when it doesn't feel cold anymore. If you have been using it for a while and the motor is turning off and on but it won't stay cold, and you have drained the knee pad instead of trying to add more water to it, you can get it replaced by taking it back to where you got it. It has a six month warranty
Answer by: Admin on Apr 30, 2015, 12:29 AM
What is the recommended method to clean and store the air cast cooler when not in use.
Question by: Lisa Murphy on Sep 7, 2015, 7:05 AM
Lisa
Clean the cooler with a 10% bleach water soloution and let air dry. Then just store in the box if you still have it
Clean the cooler with a 10% bleach water soloution and let air dry. Then just store in the box if you still have it
Answer by: Admin on Sep 7, 2015, 7:05 AM