DonJoy Iceman CLEAR3+ Cold Therapy Unit - All Questions

Hello,
Thank you for your question. You do need a prescription to order the DonJoy Iceman Clear 3+ which you can upload to the website, below. Please contact with any questions you may have at 800-553-6019.

https://www.donjoystore.com/donjoy-iceman-clear-3-cold-therapy-unit


Have a great day

The unit makes a humming noise

The Ice Man Classic is our first model and has temperature control on the hose. The Clear 3+ has this feature as well and is our newest unit with the clear bucket so you can see how much ice is in the unit. The Clear 3 does not have temperature control so the temperature cannot be regulated.

https://www.donjoystore.com/iceman-universal-cold-pad-wrap-on
You can purchase the pads here

Here is the link to the power adapter on the website
https://www.donjoystore.com/donjoy-iceman-power-supply

You will not be able to get all of the water out but to get most of it hang it upside down and push in the white ends of the hose and the water will drip out

You can fill the cooler with warm water up to the fill line and add two tablespoons of bleach and run the unit 10 minute with the pad attached to clean it

Yes fill with warm water and two tablespoons of bleach then run it with the pad on for 10 minutes

https://www.donjoystore.com/donjoy-iceman-power-supply

You can try to trouble shoot it by :
• Check water level. Add water if necessary
• Check and clean filter cap located under pump assembly
• Cold pad and hose are wrapped too tightly or the hose is kinked. Unwrap and
re-wrap the cold pad with cold therapy unit running, making sure water is
circulating freely throughout the cold pad and the hose is not kinked
• Make sure connection between the cold therapy unit hose and cold pad hose is
properly connected