Iceman Continuous Cold Therapy Unit - All Questions
Iceman Continuous Cold Therapy Unit
(9) Reviews
SKU
11-XXXX
What does the shoulder cuff look like that is included with the Iceman Continuous Cold Therapy Unit. There is no picture and the description does not match any of the shoulder pads you sell separately.
Question by: Lorie on Feb 2, 2016, 12:37 PM
https://www.donjoystore.com/donjoy-cold-wrap-on-shoulder-pad
The above link is the ICE MAn Shoulder Wrap on Pad
The above link is the ICE MAn Shoulder Wrap on Pad
Answer by: Admin on Feb 2, 2016, 12:37 PM
1. The machines sound is loud and it increases as the ice melts, is this standard if not why?
2. As referenced above you state the cold ice water lasts 7 hours, what should be the recommended most efficient number of hours before re packing with ice?
3. What is the warranty on this product?
2. As referenced above you state the cold ice water lasts 7 hours, what should be the recommended most efficient number of hours before re packing with ice?
3. What is the warranty on this product?
Question by: Rita T. Rosenberg on Feb 13, 2016, 3:34 PM
Unfortunatly this machine is noisy. The unit does have a 6 month warranty from the time of purchase. Since the unit stays cold for around 7 hours you should change you ice every 5-6 hours
Answer by: Admin on Feb 13, 2016, 3:34 PM
My machine is 10 days old and the top half of the knee pad does not fill with or circulate water. There are a lot of air bubbles inside the pad and when unplugged the top third of the pad has no liquid, only air. Only the bottom third of the pad cools leaving the top warm without any water visible. What if anything can be done to correct this problem.
Question by: Susan on Feb 21, 2016, 4:17 PM
Please call Product Support to trouble shoot this problem at 888-405-3251
Answer by: Admin on Feb 21, 2016, 4:17 PM
I just had hip replacement 2 weeks ago and the hospital used and sent this machine home with me. I was just wondering if I could order a replacement pad for it as part of it does not seem to get cold, if so could you direct me toi the correct link to find the pads available for it
Question by: MB Anderson on Apr 1, 2016, 7:32 PM
How many amps or volts is the transformer?
Question by: Louislamprecht on Apr 25, 2016, 11:59 AM
Output is 8.5v and 900mA
Answer by: Admin on Apr 25, 2016, 11:59 AM
We have a DonJoy Iceman , it was used for my husband's use post back surgery, I will be having knee replacement surgery in a few weeks, can I just purchase the pad for my knee?
Question by: Joan on Apr 25, 2016, 5:25 PM
Answer by: Admin on Apr 25, 2016, 5:25 PM
I had very bad accident and a lot of lower leg surgeries . Have had Iceman universal pad since left rehab in Feb. Pad is coming apart at the top and seems to be leaking. Should I just order a new pad or would you recommend a knee/leg wrap.
Question by: Chrystal on Apr 26, 2016, 5:24 PM
The Universal Pad should be fine for you leg and if you have had that pad for less that 6 months it is under warranty. You can call DJO Global at 800-336-6569 to get a replacement
Answer by: Admin on Apr 26, 2016, 5:24 PM
Can a new pump be ordered for the Donvoy ice machine?
Question by: Robin on May 8, 2016, 1:14 PM
No we do not sell parts for the Don Joy Ice Man. If the pump is not working the entire unit will need to be replaced
Answer by: Admin on May 8, 2016, 1:14 PM
Does the universal pad fit around a foot?
Question by: Joel on Jun 2, 2016, 1:16 PM
Yes, the universal pad can be used on any body part.
Answer by: Admin on Jun 2, 2016, 1:16 PM
Do you need a prescription if you are not using insurance?
Question by: Pam wagner on Jul 15, 2016, 9:35 PM
Yes, a prescription is required to purchase this item.
Answer by: Admin on Jul 15, 2016, 9:35 PM